Online Flower Delivery Upminster – Terms & Conditions for Seamless Orders

Flower Delivery Upminster – E-Commerce Terms & Conditions

Introduction

Welcome to our Terms & Conditions, governing the online purchase of flower delivery services within Upminster and surrounding areas. These terms outline your rights, responsibilities, and the obligations of Flower Delivery Upminster as your e-commerce service provider. By placing an order on our website, you indicate your acceptance of these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you should not use our services.

Coverage Area

These Terms & Conditions apply to all customers ordering flower delivery services from our online store, whether for delivery within Upminster or surrounding localities. Our service area includes Upminster and select neighbouring districts as specified on our website during the order process. Delivery requests outside of these areas may not be accepted or may be subject to additional fees.

Order Process

Ordering flowers online through our website is a straightforward process, designed for your convenience and security. Please refer to the steps below to understand the order workflow:

Product Selection: Browse our online catalogue and select from our range of fresh flowers, bouquets, and related gifts. Product details such as size, colour, and availability are displayed on each product page.
Customisation: If a custom message, special arrangement, or delivery instruction is desired, you may provide these details in the order notes section during checkout.
Order Submission: Once your selections are complete, proceed to checkout. You will be required to enter the delivery address, preferred delivery date (subject to availability), and recipient details.
Order Confirmation: Upon submitting your order, you will receive an on-screen confirmation. An email detailing your order and payment summary will also be sent to the email address provided.
Processing & Dispatch: Our team will process your order, prepare the chosen arrangements to your specifications, and dispatch for delivery on the specified date. Orders received after our daily cut-off time may be processed the next working day.

We advise customers to verify all details entered during the ordering process, including recipient information and delivery address, as we cannot accept responsibility for errors made at this stage.

Availability and Substitutions

All products are subject to availability. On rare occasions, we may need to substitute certain flowers or packaging materials due to seasonal variations or supply chain limitations. In such cases, we will ensure that any substitutions are of equal or higher value and closely match the style and colour scheme of the original selection. Should a significant substitution be necessary, we will contact you to discuss alternatives wherever possible.

Payments

Flower Delivery Upminster accepts payment by approved methods as displayed on our website at the point of checkout. Payment in full is required at the time of ordering, and your order will not be processed until payment is successfully completed. All prices are inclusive of Value Added Tax (VAT), where applicable, and are listed in British Pounds Sterling (GBP).

We use secure third-party payment processors to handle all transaction details, keeping your data safe and confidential. By providing payment information, you represent and warrant that you are legally authorised to use the chosen payment method.

Our online flower delivery prices include standard delivery within Upminster and specified surrounding areas. Express, timed, or out-of-area delivery requests may incur additional charges, clearly displayed at checkout where relevant.

Cancellations and Amendments

We understand that circumstances change and you may need to cancel or amend your order. The following conditions apply:

Order Cancellations: Cancellations must be made within a reasonable timeframe before the scheduled delivery date. We require at least 24 hours' notice prior to dispatch for standard bouquets and 48 hours' notice for bespoke or large event arrangements. To request cancellation, please use the online contact form on our website. If a qualifying cancellation is received within the timeframes stated, a full refund will be issued using the original method of payment.
Late Cancellations: Orders cancelled after the stated cut-off may not be eligible for a refund if the flowers have already been prepared, customised, or dispatched.
Order Amendments: Should you wish to change delivery details or bouquet specifications, please contact us as soon as possible. Amendments requested after your order has been processed and prepared may not always be possible. We will do our best to accommodate requests at our discretion.

If we need to cancel your order (for example, due to unavailability of specific flowers or delivery issues), you will be notified promptly and offered a suitable alternative or a full refund.

Delivery Policy

We strive to deliver flowers across Upminster and our coverage area on the date requested at checkout, during standard business hours. Whilst we make every effort to meet requested times, delivery slots may not always be guaranteed.

If no one is available to receive the delivery, we will attempt to leave the flowers in a safe place or with a neighbour, and will notify the recipient of our actions via a card or message. If delivery is unsuccessful and the order is returned to us, you may arrange for re-delivery, which may incur an additional fee.

Delays caused by events outside our control (severe weather, traffic disruptions, etc.) will be communicated, and we will work to resolve any issues promptly. We are not liable for delivery failures arising from incorrect addresses or information supplied by you.

Returns and Refunds

Due to the perishable nature of flowers, we can only accept returns or offer refunds in specific circumstances:

If your flowers arrive damaged, wilted, or not in accordance with your order, please notify us within 24 hours of delivery. Supporting photos may be required.
Where a valid issue is identified, at our discretion, we will offer a replacement, a full or partial refund, or another appropriate resolution.
Returns are not accepted for fresh flowers unless they are defective or the wrong item was delivered.
Your statutory rights under the Consumer Rights Act 2015 regarding faulty or mis-described goods apply.

Refunds will be processed using the original payment method and may take several business days to appear in your account, depending on your card issuer or bank.

Customer Responsibilities

When placing an order for flower delivery within Upminster or nearby areas, you are responsible for:

Providing accurate, complete delivery and contact information.
Ensuring that someone is available to accept delivery, or that safe delivery instructions are provided.
Including any relevant access instructions for the property where necessary.
Checking the condition of delivered flowers as soon as possible and informing us promptly in case of any concerns.

Failure to fulfil these responsibilities could affect your eligibility for refunds or replacements, especially where incorrect information leads to failed deliveries.

Liability

Flower Delivery Upminster is committed to providing a reliable and high-quality service. However, our liability to you is limited as set out below:

We accept no liability for indirect, special, or consequential losses, or for lost profits resulting from use of, or inability to use, our service.
Our total liability in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the service in question.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

The use of our online flower delivery service does not grant any rights or relief additional to those set out here or prescribed by applicable law.

Personal Data and Privacy

Your privacy is important to us. All personal data provided will be processed in accordance with current data protection legislation and our Privacy Policy. We only collect necessary information to process and deliver your order through Flower Delivery Upminster, and we do not share your data with third parties except as required to fulfil your order (for example, providing a courier or delivery driver with recipient details).

Please review our Privacy Policy for further information on how your data is handled.

Intellectual Property

All content on our website, including but not limited to images, descriptive text, and product names, are the intellectual property of Flower Delivery Upminster or our suppliers. You may not reproduce, duplicate, or use any content from our website for commercial purposes without express permission.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions relating to online flower delivery in Upminster and its surrounding areas are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time. The most current version will be available on our website and will apply to all orders placed after the date of publication. It is your responsibility to review these terms prior to confirming each order.

Contact and Further Information

If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Upminster and environs, please contact us via the online form on our website. Our customer service team is available during normal business hours to assist you.