Our Returns, Refunds & Complaints Policy in Upminster
Peace of Mind with Our Fresh Flowers Guarantee
At Flower Delivery Upminster, we pride ourselves on delivering the freshest flowers to homes and businesses throughout Upminster and the local area. As your trusted local florist, we understand the importance of top-quality blooms and exceptional customer care. Our Fresh Flowers Guarantee ensures every bouquet arrives looking vibrant and beautiful, bringing joy and delight to your special moments.
Damaged-on-Arrival Policy
If your flowers or gifts arrive damaged, please notify us promptly on the day of delivery. We recommend taking photographs of any damage and keeping all original packaging. Upon receiving your report, our friendly team will assess the situation and act swiftly to resolve the issue—your satisfaction is always our priority.
Freshness Window and Quality Assurance
We guarantee that all flowers delivered by Flower Delivery Upminster are freshly sourced and carefully arranged. Our bouquets are backed by a freshness window of 5 days from the day of delivery. To maintain the longevity of your flowers, please ensure correct care as per our provided guidelines. Should you believe your flowers have not met our freshness standards within this time frame, let us know so we can make it right.
Refunds and Replacement Options
Your experience matters to us. If your flowers do not meet our freshness guarantee, or if an item is damaged or not as described, you are entitled to the following options:
- Replacement: We will arrange a prompt replacement for your bouquet or item, ensuring top quality and freshness.
- Refund: If you prefer, we will issue a full or partial refund according to the circumstances and the product concerned.
To process a refund or replacement, please contact our customer care team with your order details and the nature of your concern. Please note that returns are generally not required for perishable flower products, but photo evidence may be needed to expedite your claim.
Complaints Process
Your feedback is important and helps us improve. Should you wish to raise a complaint about your order or our service, please reach out to us within 24 hours of delivery. Our team will acknowledge your complaint promptly, investigate the matter thoroughly, and keep you informed at every step until a fair resolution is reached.
Every complaint is treated with care, discretion, and urgency. We aim to respond to all complaints within 1 working day and strive to achieve a satisfactory outcome as soon as possible.
Trusted by the Upminster Community
As an established local florist, Flower Delivery Upminster is proud to serve households and businesses in and around Upminster. Our reputation is built on fresh, beautiful flowers and excellent customer service. Rest assured, when you shop with us, you’re choosing a florist that truly cares.
Your Satisfaction, Guaranteed
If you have any questions or concerns about your delivery, please do not hesitate to reach out. Thank you for choosing Flower Delivery Upminster—your trusted local florist committed to delivering fresh flowers and reliable service every time.
